Customized ERP/CRM for the Horeca industry with AI predictions
Alice Services
Sector
Distribution and Logistics
Expertise
AI
ERP/CRM
Team
To optimize its operations and anticipate demand, Alice Service, a specialist in home meal delivery, called on Nubios to develop a tailor-made ERP. In addition to digitizing all of its processes, we have integrated an artificial intelligence component to predict future orders and thus improve planning, stock management and customer satisfaction.
In the field of home catering, every detail counts in order to guarantee customer satisfaction and maintain solid profitability for the company.
It is in this perspective of efficiency that our partnership with Alice Services, a company specialized in home food delivery, resulted in the development of a system Customized ERP.
The latter has been shaped to maximize their performance and growth, by optimizing all aspects of their business, from taking orders To the shipping.
Need
Before using our tailor-made ERP solution, the customer was faced with long and tedious operational processes.
La driver management, thecommand encoding And the invoicing were all time-consuming tasks and subject to potentially costly errors, which could lead to delays, inefficiencies and risks of errors, thus jeopardizing the quality of service and customer satisfaction.
We then identified the client's fundamental needs:
Work using a stable application, accessible and always available
Save time by optimizing ergonomics andautomating tasks
Limiting encoding errors
Have a total control over data and convincing statistics
Entrust the IT complexity of this ERP to a specialized company
Objectives
Faced with these challenges, Nubios took it to heart to analyze all of these needs, in order to be able to provide a solution Customized ERP, perfectly adapted, effective and fully meeting the expectations of the customer:
Driver management: Assigning customers to each driver to optimize the routes of shipping.
Automated invoicing: Automatic generation of accurate invoices from registered orders.
Management of customer files: Centralized storage of customer information for personalized service and better understanding of preferences.
Detailed statistics: Visualization of statistical reports on performance for in-depth analysis of the activity.
Process
In addition to the care given to the performance of the solution, we have focused on the creation of a simple and intuitive user interface.
Our priority has been to make the daily use of the tool as smooth as possible for our customers. With a user-friendly interface, they can easily navigate the system and get quick access to essential features without encountering complications.
Result
Since the implementation of our tailor-made ERP solution, Alice Service has noticed a significant improvement in its operations. The management of customer records has become more fluid, delivery errors have been reduced, order encoding has been accelerated and the billing process has become faster and more accurate.
In addition, thanks to the visualization of their operational data, the customer is now in a position to make more informed decisions And ofadapt their commercial strategy.
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