Development of a proprietary chatbot with analysis backoffice

Context
In a logic of continuous innovation, Nubios has developed a internal chatbot in order to improve the user experience and to test its own AI and automation technologies.

Our solution

• Proprietary chatbot integrated on our website, based on controlled and timed content (no unlimited access to the Internet).
• User guidance : the chatbot answers frequently asked questions, directs you to relevant services and offers suggested messages.
• Personalization : setting the Tone of response and configuration of the chatbot's behavior according to our needs.
• Analysis backoffice : monitoring the data generated (topics addressed, services requested, user journeys) to refine our offers and our responses.
• Scalability : possibility to add new functional components and to extend the knowledge base.

Added value
This project demonstrates our ability to design a custom chatbot, combining smooth user experience and intelligent use of data. It also illustrates how a chatbot can become a strategic tool, both to improve customer relationships and to analyze the needs expressed.